Ai-enhanced CX solutions
Ai-enhanced CX solutions
Does your UCaaS/CPaaS/CCaaS solution incorporate the ‘Born-in-AI’ Approach?
With AI now utilized in the top 4 categories IoT, Cloud, Cybersecurity, and CX (Customer Experience), CX remains the most leveraged at 70% according to a recent McKinsey Study where AI is adopted in two or more business functions.
Skyrocketing demands for customer excellence and the immediate value that AI can deliver drive the need.
The top verticals for AI CX solutions are Healthcare, Hospitality, Financial Services, Technology, Retail and Education.
For example Healthcare could utilize AI for Appointment scheduling and reminders, proactive outreach.
Credit Unions could utilize AI to Authenticate, conversational AI or Chatbots for a loan application status. Check on a balance or make a payment.
Halolution (your Trusted Advisor) is enabled to provide comprehensive, interconnected technology solutions to our clients. May we suggest Vonage or Five9 for your next UCaaS/CPaaS/CCaaS Project? May I offer you a Bundled UCaaS with Internet Solution?
Sources:
1. McKinsey. The state of AI in early 2024: Gen AI adoption spikes and starts to generate value. 30 May 2024 <https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai>
2. Telarus. 2024-25 Telarus Tech Trends Report. 12 Sept. 2024 <https://www.telarus.com/news/telarus-unveils-2024-25-tech-trends-report-with-exclusive-insights-for-the-channel/>
3. Forrester. Budget Planning Guide 2025: Customer Experience. 1 Aug. 2024 <https://www.forrester.com/bold/planning-guide-2025-customer-experience/>
4. McKinsey. Notes From the AI Frontier: Modeling the Impact of AI on the World Economy. Sept. 2018 <https://www.mckinsey.com/featured-insights/artificial-intelligence/notes-from-the-AI-frontier-modeling-the-impact-of-ai-on-the-world-economy>
5. Haan, Katherine. How Businesses Are Using Artificial Intelligence in 2024. 24 April 2023. <https://www.forbes.com/advisor/business/software/ai-in-business/>
6. Telarus. 2024-25 Telarus Tech Trends Report. 12 Sept. 2024 <https://www.telarus.com/news/telarus-unveils-2024-25-tech-trends-report-with-exclusive-insights-for-the-channel/>
7. Deloitte Digital. 2024 Global Contact Center Survey. 7 May 2024. <https://www2.deloitte.com/us/en/pages/about-deloitte/articles/press-releases/deloitte-digital-research-identifies-behaviors-of-contact-center-service-innovators.html>
8. Freshworks. The Future of CX: 2022. Nov. 2022.
<https://website-assets-fw.freshworks.com/attachments/ckx054e6h03tbf0fn2w9qhw3o-final-future-of-cx-2022-b2c-1.pdf>
9. Maheshwari, Rashi. Top AI Statistics and Trends. 6 Feb. 2024. https://www.forbes.com/advisor/in/business/ai-statistics/
10. Forrester. Forrester’s 2024 US Customer Experience Index. 17 June 2024.<Forrester Releases 2024 US Customer Experience Index>
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